RETURN POLICY

  • We promised to refund any purchase you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt. Refunds will be credited to your original payment method.
  • Please note that your purchase is returnable as long as-
  • Item purchased must be unworn, unwashed.
  • Labels and price tags are intact.
  • Item purchased must be returned within 14 days of receipt.
  • Item purchased marked ‘Sale’ cannot be returned.
  • Item purchased must be in original condition.

TYPE OF RETURNS

Returning Goods Bought As Special Offer

  • If you return an item bought with the discount offer, you will be refunded the full price of that item less the total discount given in the offer.

Cooling-Off Period

  • You may cancel your order at any time before the expiry of the period of 7 working days beginning the day following receipt of your order. Order cancellations must be made in writing to Customer Care team quoting your order number. In this case, we will provide a full refund of the cost of the item and original delivery charge, but you must return the cancelled items to us at your cost.
  • Please ensure you return the goods to us as soon as possible, giving the reason for your return. We will examine the goods following receipt and if we find the goods are of unsatisfactory quality or unfit for purpose, we will refund you the price you paid for the goods and the delivery charge (if any).

EXCHANGE

Local Exchange

  • Please ensure the item you wish to exchange fits all our return policy.
  • Exchange must be made within 3 days of receipt.
  • Please note that you can only exchange your purchased item with size, and color, exchange with other merchandise cannot be fulfilled.
  • Shipping charges, or tax (if any) will be charged at your cost when you return the item to us.

International Exchange

  • We’re not able to offer an exchange items purchased outside of Malaysia. All returned items will be refunded once we received the item.
  • If you would like to change for different size, or colour, then you’ll need to place a new order.
  • Please fill up the parcel note with your order # and send it back to us by post.
  • Please note that there’ll be a handling & processing fee of RM11.00 (approximately US$3.20), which we will deduct from the amount to be refunded to you. 

REFUNDS & PROCESSING

  • Refunds will be processed within 10 business days after we receive your return.
  • Original shipping charges are non-refundable.

STORE CREDIT

  • Store credit cannot be transferred to another person or account.
  • Store credit cannot be purchased and is provided from returns made from previous purchase, and that you have selected ‘Store Credit’ as the refund method.
  • Store credit never expires.
  • Your store credit constitutes our agreement on Terms Of Use
  • To check your store credit balance, login to your Rebel account.
  • For more information on store credit, please contact us.